Troubleshooting and FAQ

Most issues in Plot have a short, specific fix. Here are the ones we hear about most often.

I can't create anything, or the dashboard sends me to a verification screen

Your email address hasn't been verified yet. The server checks this, not just the app, so an unverified account genuinely can't create documents. Click the link in the verification email, or use Resend verification email on that screen. Check spam while you wait.

My shared link doesn't open

Check that the public toggle is still on. If it was turned off — deliberately or by accident — the link stops working and recipients see "This link is no longer available". Flip it back on in the share panel and the same URL is live again.

If the toggle is on and it still fails, make sure you copied the whole URL, including the pr-, gr-, or il- part.

My recipient can see the rider but not the stage plot

Sharing a rider carries its linked stage plot and input list — but only the ones you own. If the stage plot belongs to a bandmate, the share panel lists it as not included. Ask them to share it with you, or use Copy to my account on it from Shared with me and link your copy instead.

I don't see a collaborator's edits

Refresh the page. Plot isn't a live co-editing surface — two people can work on the same document, but you see each other's changes on reload rather than keystroke by keystroke. Refresh before you start editing something a colleague was in.

The PDF looks wrong

The rider PDF is your browser printing the exact page you see in the editor, so anything odd in the PDF is visible on screen first:

• A section broke in a bad place — the break is decided in the editor. Move a subsection, shorten a paragraph, or adjust font size and line height in the Branding panel, and watch it move.
• A section is missing — it's probably hidden. Hidden sections don't print.
• The browser added a date and URL — that shouldn't happen, since the document sets its own margins. If it does, set the margins to None in the print dialog.
• Save as PDF isn't offered — choose it as the destination in the print dialog rather than a physical printer.

My input list changes didn't reach the rider

Linked riders don't update themselves. In the input list editor, tick Sync riders after editing and press Sync now when you're done, or use the refresh button on the input list block inside the rider.

I got locked out of my account

Use Forgot password? on the login page. You'll get a reset link on Plot's own pages. Reset links are single-use and expire, so if you click an old one, request a fresh one from the same screen. If the email doesn't arrive within a few minutes, check spam, then email us.

I signed up with Google and now want a password

Settings → Account → Add email & password sign-in. You can then use either.

Plot won't let me delete my account

If your email is attached to a Prodsync organisation, the organisation has to release it first — leave the organisation or ask an admin to remove you, then try again. Everything else about deletion works from Settings → Danger zone, including Download my data if you want a copy first.

Can I work offline?

No. Plot needs a connection — your changes save to your account as you go, and none of that works without a network.

Is there a mobile app?

Not yet. Plot works in mobile browsers, and the dashboard and reading views are built for it, but the stage plot canvas and the rider editor really want a laptop. Add the site to your phone's home screen if you want a one-tap shortcut.

Who can see my documents?

Only you, by default. A document becomes visible to someone else when you invite a collaborator or turn on a public link — nothing else. Nothing is listed anywhere, other Plot users can't find your documents, and shared pages are kept out of search engines.

Something's acting weird and none of this fits

That's the useful category. Report a problem in the sidebar opens an email to us, or write to [email protected] directly. We reply fast, and we use real questions to improve these docs.